On 03/29/2024 9:45 AM, Alan Holbrook wrote:

I have a printer icon in my system tray. When I hover over it, it says
there is 1 document pending for user. When I bring up the dialog by
clicking on the icon, I try to cancel the documeny either by clicking on 'printer-->cancel all documents' or 'document--> cancel'. The status in
the dialog says it's canceling but nothing happens and the printer icon remains in the sytem tray. Any idea of why this is happening?

it may be that the printer has to be attached for it to be cancelled.
ie it is in the printer, and the computer has not been told else otherwise.

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Alan Holbrook wrote on 3/29/24 6:45 AM:

I have a printer icon in my system tray. When I hover over it, it says
there is 1 document pending for user. When I bring up the dialog by
clicking on the icon, I try to cancel the documeny either by clicking on 'printer-->cancel all documents' or 'document--> cancel'. The status in
the dialog says it's canceling but nothing happens and the printer icon remains in the sytem tray. Any idea of why this is happening?

In an Admin account:

Windows Services
- Stop Print Spooler

File Explorer
C:\Windows\System32\spool\PRINTERS
- delete all files

Note: For the latter, File Explorer may need to be configured to show
Hidden and Protected folders

Retest - send document to printer
- the printer icon in the TaskBar(or Systray) should appear and once printing is done, disappear

If the above works, then the issue is with the print que not resetting or
temp file not closed in the spool/Printers folder.
If the symptom reoccurs, the printer drivers may need to be clean
reinstalled.
--
....w¡ñ§±¤ñ

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Ed Cryer <ed@somewhere.in.the.uk> wrote in
news:uu77q6$gb4i$1@dont-email.me:

May I take this moment to have a rant against insufficient testing?
Things like that require breadth of outlook in the programmer; not
just an appreciation of the immediate environment, but an ability to
walk around it and employ reason and foresight to forestall the likely
user problems.

Ed, as a retired professional in the software development industry, may I congratulate you on your comment and heartely second it. I worked in both development and software support, and observed this deficiency regularly.
Too often, software QA and QC is the punchline to a bad joke.

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Alan Holbrook wrote:

I have a printer icon in my system tray. When I hover over it, it says there is 1 document pending for user. When I bring up the dialog by clicking on the icon, I try to cancel the documeny either by clicking on 'printer-->cancel all documents' or 'document--> cancel'. The status in
the dialog says it's canceling but nothing happens and the printer icon remains in the sytem tray. Any idea of why this is happening?

Go here:


https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39-II/s/SPT_B11B268201

to get the right driver. Microsoft tries to include drivers for most
stuff with the OS, but they can't cover everything.

--
John C.

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